passionate

General terms and conditions

  1. GENERAL DISCLAIMER

 

1.1 General

Welcome to our Website & Online Store ‘an-idea.eu’. These General Terms and Conditions govern the use of Passionate Fempreneur Website & Online Store and the purchase of products contained in the Online Store.

Please read the General Terms and Conditions carefully, together with the Privacy and Cookie Policy, before using Passionate Fempreneur Website & Online Store. The access to and use of this Website as well as the purchase of products on our Online Store are based on the assumption that these General Terms and Conditions & Privacy and Cookie Policy have been read, understood and accepted by you.

Should you not agree to all or part of our General Terms and Conditions & Privacy and Cookie Policy please do not use our Website & Online Store.

We may amend or update all or part of General Terms and Conditions & Privacy and Cookie Policy at any time due to new laws and regulations or other reasons. The new General Terms and Conditions & Privacy and Cookie Policy shall be effective as of the date of publication on our Website & Online Store.

If you need any assistance or additional information, please contact [email protected]

 

1.2 Company Details

These General Terms and Conditions represent an agreement between you and AN idea, Anja Naralocnik s.p., incorporated and registered in Slovenia, with a registered office at Saleska cesta 2A, 3320 Velenje, Slovenia, registration no.: 8088390000, VAT no.: SI 70610851.

 

1.3 Privacy and Cookie Policy

The Privacy and Cookie Policy will help you understand how and for what purposes we collect and use your personal data. The information and personal data provided by you will be processed in accordance with what is set out in the Privacy and Cookie Policy. AN idea, Anja Naralocnik s.p. is the sole owner of the information collected on our Website & Online Store. We will not share, sell, or rent this information to others in ways different from what is disclosed in our Privacy and Cookie Policy.

We use cookies and we obtain certain types of information when your device’s web browser accesses our Website & Online Store. We use cookies to keep track of how often you visit our Website & Online Store, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Certain cookies must be allowed in your browser for you to use all the features of our Website & Online Store.

Before using our Website & Online Store or providing any personal data, please read carefully our Privacy and Cookie Policy.

 

1.4 Limitation of Liability

AN idea, Anja Naralocnik s.p. shall under no circumstances be held liable for any actual, indirect, direct, incidental or any other damage or loss, whatever its nature, arising out of or in connection with the use of the an-idea.eu Website & Online Store and its content. AN idea, Anja Naralocnik s.p. is released from its obligation to deliver in the event of a case of force majeure. AN idea, Anja Naralocnik s.p. disclaims all responsibility for incorrect or inappropriate use of its products ordered by customers.

 

1.5 Intellectual Property Rights

AN idea, Anja Naralocnik s.p. has the exclusive right to authorise or prohibit any reproduction (whether direct and indirect, temporary or permanent or by any other mean or in any form, in whole or in part) of an-idea.eu and its contents.

The reproduction, wholly or in part, in any form whatsoever, of passionatefempreneuri.com and of its contents is not allowed without the prior written consent from AN idea, Anja Naralocnik s.p. or by the authors of the work posted on the Website & Online Store.

As far as the use of an-idea.eu is concerned, you are only authorised to display the Website & Online Store and its contents. You are also authorised to carry out all the other temporary acts of reproduction which are transient or incidental and an integral and essential part of displaying an-idea.eu and its contents and which have no independent economic significance. You are also authorised to surf on the Website & Online Store for the lawful use of an-idea.eu and its contents.

 

1.6 Dispute Resolution

For EU and other world countries customers

If the consumer is a legal entity or any other person which is not considered a consumer in accordance with the EU legislation on consumer protection, in the event of any controversy or claim arising out of or relating to these General Terms and Conditions, or a breach thereof, the parties hereto agree first to try and settle the dispute by mediation, administered by the Arbitration Centre at the Chamber of Commerce and Industry of Slovenia (the “LAC”) and shall be finally settled under the Arbitration Rules of the LAC by a single arbitrator appointed in accordance with the said Rules. The arbitration shall be held at a location determined by the LAC pursuant to the LAC Rules and Procedures, or at such other location as may be mutually-agreed upon by Parties. The single arbitrator shall apply Slovenia law and shall honour claims of privilege recognized at law. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the LAC Rules and Procedures, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein.

AN idea, Anja Naralocnik s.p. is not part of or involved in any extra-judicial dispute resolution scheme or programme for claims made by consumers.

For USA consumers

The provisions of this paragraph only apply to consumers, i.e. natural persons buying products for personal, family or household use The Parties shall attempt to resolve any dispute between them informally before initiating arbitration proceeding. Any controversy or claim arising out of or relating to these General Terms and Conditions, or the breach thereof, shall be settled by consumer mediation administered by the American Arbitration Association (hereinafter referred to as AAS) under its mediation rules. If controversy or claim arising out of or relating to this Terms is not settled within 60 days of commencement of the mediation or within such further period as the parties may agree in writing, it shall be settled by arbitration administered by the AAS under its Arbitration Rules for the resolution of consumer-related disputes and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitrators’ decision shall be final and binding for both parties. The procedure shall be carried out in English language. The parties shall mutually agree on one arbitrator. Consumers are not prohibited from seeking relief in a small claims court for disputes or claims within the scope of its jurisdiction. All information regarding AAS and procedures are available on: https://www.adr.org and https://www.adr.org/consumer.

 

  1. TERMS OF ACCESS AND USE

2.1 Registration and Subscription

You may register for or subscribe to our Services and/or Newsletters on our Website & Online Store. When registering for or subscribing to our Services and/or Newsletter, you must provide accurate and true information. In the event of any change in the information you provided upon your registration or subscription, you agree to promptly inform us to ensure that you will receive our messages and that we will not in error contact third parties.

You are responsible for maintaining the confidentiality of your account and password (if any) or other credentials used to access an-idea.eu and/or our Services, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately if you suspect any unauthorized use of your account or the disclosure of your password or other credentials has been made. You are solely responsible for any and all use of your account attributable to you.

Without prejudice to other remedies provided by applicable law and under these General Terms and Conditions, in the event you fail to comply with the obligations under these General Terms and Conditions, an-idea.eu will be entitled, at its sole discretion, to cancel your registration and/or subscription, and/or to block your account and/or deny, restrict, suspend, or terminate your access to the Website & Online Store.

 

2.2 Duration and Termination

Your registration for, or subscription to our Services and/or E-newsletter will be effective upon successful completion of the registration or subscription process.

You may terminate your registration for, or subscription to our Services and/or E-newsletter at any time at your sole discretion without reason, by sending an e-mail to [email protected] We will confirm to you the cancellation of your registration or subscription.

We may immediately terminate your registration or subscription, or suspend it, at any time and at our sole discretion, in the event of any material breach by you of these General Terms and Conditions, without prejudice to any other remedies provided by the applicable law. We will notify you about the termination or suspension, as applicable, by e-mail or ordinary mail and your account will be deactivated.

 

2.3 Use of the Website

You are provided with access to the Website & Online Store in accordance with these General Terms and Conditions and any Orders placed by you must be placed strictly in accordance with these General Terms and Conditions.

By accessing this Website & Online Store you irrevocably understand and agree that you can communicate and operate with us only in English language.

You agree to use the Website & Online Store in a manner that does not cause harm to us, other users or third parties. We reserve the right to terminate or restrict your access to the Website & Online Store without prior notice if you violate these General Terms and Conditions or if you abuse the Website & Online Store or access or use them to an unusual extent. We are entitled to prevent access if we have reason to believe that you are engaged in illegal activity or compromise other users or our data security or privacy.

We may suspend the Website & Online Store where and when necessary, for example for installation, amendment or maintenance work or if laws, regulations or authorities so require or if there are other justifiable reasons for suspension. We aim to ensure that the suspension is as short as possible. We reserve the right to cease operating the Website & Online Store or offering it to the public at our sole discretion.

You consent to being automatically redirected to localized version of the Website & Online Store which is closer to your location, if such possibility exists.

 

2.4 User Age

By placing an Order through the Website & Online Store you warrant that you are not a minor, that you are at least 18 years of age and that you have full legal capacity to enter into this Agreement. If you are under 18 years of age or a minor in your country of residence, or under legal custody, you warrant that you are either an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these General Terms and Conditions, and to abide by and comply with these General Terms and Conditions.

If we learn that you are under 18 years of age or a minor in your country of residence (or fraudulently misrepresented your age during the registration process, if applicable), we will promptly cancel your registration, or subscription, if any, and stop providing you with the Services.

 

2.5 Content

Although an-idea.eu has a strict policy on the accuracy of the information provided to its customers, errors may occur. We cannot be held liable for the integrity, reliability, appropriateness, completeness or accuracy of the information published on our Website & Online Store. an-idea.eu therefore reserves the right to waive liability to any damages incurred from inaccurate information displayed on our Website & Online Store. We reserve the right to amend the information on the Website & Online Store at any time.

We have made all possible efforts to prevent the publication on our Website & Online Store of content describing situations of physical or psychological violence or which might be considered, according to our users, to violate civil beliefs or human rights and dignity in all its forms and expressions. We do not warrant that the contents on our Website & Online Store are appropriate or lawful in other countries outside Slovenia. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this Website & Online Store. If you choose to access it nonetheless, we inform you that your use of the services provided by an-idea.eu com is at your own exclusive and personal responsibility.

 

2.6 Modifications to the Website

We reserve the right to: modify or withdraw, temporarily or permanently, this Website & Online Store (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website & Online Store; if such changes necessitate changes in your operating environment or other devices, you shall make such changes at your own expense.

 

2.7 Modifications of these General Terms and Conditions

We reserve the right to modify and/or change these General Terms and Conditions & Privacy and Cookie Policy from time to time, and your continued use of our Website & Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such changes. It is your responsibility to check them regularly and if you do not agree to any of the changes or modifications made, you must immediately stop using our Website & Online Store.

 

2.8 Third Party Links to Other Websites

To provide increased value to our users, we may provide links to other Websites or resources for you to access at your sole discretion. passionfempreneur.com does not control or monitor such third-party Websites or their contents. We shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those Websites. Please pay attention when you access these Websites through the links provided on an-idea.eu and carefully read their terms and conditions of use and their privacy policies. These General Terms and Conditions & Privacy and Cookie Policy do not apply to the Websites of third parties.

You acknowledge and agree that, as you have chosen to enter the linked Websites, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such Websites, (ii) the content of such Websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such Websites or resources or (iii) the use to which others make of these Websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external Websites or resources.

 

2.9 Links to an-idea.eu

You are requested to contact AN idea, Anja Naralocnik s.p. for requesting our consent to linking to an-idea.eu. Please contact us at the following e-mail address: [email protected] if you are interested in linking the Home Page of an-idea.eu and our other web pages which can be publicly accessible. AN idea, Anja Naralocnik s.p. grants links to an-idea.eu free of charge and on a non-exclusive basis.

 

  1. TERMS OF SALE

 

The following Terms of Sale govern the offer and sale of products on our Website & Online Store “an-idea.eu”. The products purchased on an-idea.eu are sold directly by AN idea, Anja Naralocnik s.p.

 

3.1 Product Description and Characteristics

The main characteristics and description of each product are shown on our Website & Online Store on each product page at product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website & Online Store are correct at the time when the relevant information was entered into the system. Although we aim to keep the Website & Online Store as up to date as possible, the information including product Descriptions appearing on this Website & Online Store at a particular time may not always reflect the situation exactly at the moment you place an Order. Should a product you ordered from us appear to be contrary to the product description provided, your sole remedy is to return the product(s) under these General Terms and Conditions. We cannot confirm the price and any other component of product description until your Order is accepted in accordance with our Order Confirmation and Acceptance Policy.

The images and colours of products offered for sale are as representative as possible, but may not exactly correspond to the real products, due to the internet browser and/or monitor used.

Our products are made of cotton. These fabrics are produced in different batches and by various producers, therefore they may have irregularities, small imperfections and one batch may be different from the next, which reflects also in differences in our products.

 

3.2 Data Check

When you purchase items on an-idea.eu, we reserve the right to run some checks before we dispatch your Order. These checks may include but are not limited to the following: verifying your address, authenticate your identity, verify your credit-card number and your creditworthiness, and checking for fraud. By submitting your Order, you agree to this.

 

3.3 Placing an Order and Purchasing Process

If you want to buy chosen products, please read carefully these General Terms and Conditions & Privacy and Cookie Policy available on an-idea.eu. If you do not accept the Terms and Conditions, you cannot make a purchase and you can leave the Website & Online Store at any time.

To place an Order for the purchase of one or more products, you must fill out and submit the online Order form. The technical steps required for concluding the purchase are as follows.

Browse our web page an-idea.eu/passionate-fempreneur. Once you click on a product, a product description shall appear. Product description shall consist of product material/s, its price and a short description. You can click on “size chart” to see measures and choose the size by ticking on the appropriate size.

You can add product you wish to buy into the cart, by clicking “Add to cart” or by choosing number of items you wish to buy and then clicking “Add to cart”. Chosen products can be reviewed by clicking on the cart at the right top side of the Online Store. You can remove any chosen product by clicking on the cart and then clicking on the button “X” besides the product you want to remove. The cart shall automatically add up (or amend) your total purchase price. Be sure to check quantities and selected products before placing an Order.

If you do not wish to make an Order you can click on the Online Store logo at the top of the cart page and you will leave the cart without placing an Order.

If you want to place an Order, please click on  “PayPal” or “Proceed to checkout” and “PayPal”.

Once you place an Order, it shall be treated in accordance with Section “Order Confirmation and Acceptance Policy”.

 

3.4 Order Confirmation and Acceptance Policy

Our Online Store constitutes an invitation to place offers for purchase of our products. By placing your Order and paying the purchase price and related costs, you make an offer to us to buy our products. Confirmation of receipt of your Order shall be sent to you by e-mail promptly upon making an Order.

Confirmation of receipt of your Order does NOT mean that your Order is accepted, but merely that you successfully placed your Order, that we have received it and that we need to review it. In case of a change of price, product description or lack of stock, we will always contact you first to ensure that the changes are acceptable for you. Confirmation of receipt of your Order shall include your Order details containing list of purchased products, invoice, basic information from product description, purchase price and taxes.

We may also require additional verifications or information before accepting any Order.

After or together with the Confirmation of receipt of your Order, we will send you an Acceptance of your Order. Acceptance of your Order constitutes binding Agreement and shall include a list of purchased products, basic information from product description, purchase price and taxes, invoice, delivery information as well as our General Terms and Conditions.

By receiving the Acceptance of your Order you have successfully placed your Order and the Agreement between you and us is deemed concluded.

 

3.5 Non-Acceptance of Order

You will be informed about non-acceptance of your Order to your contact e-mail.

Non-acceptance of your Order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorization for your payment.
  • The identification of a pricing or product description error.
  • Customs or shipping limitations for your country.
  • You not meeting the eligibility criteria (e.g. age) set out in our General Terms and Conditions.
  • You not providing additional verifications or information.

In case of non-acceptance of your Order, your payment (if any) shall be refunded within the shortest possible time-frame, but no later than within fourteen (14) days following notice of non-acceptance.

We strive to achieve the best possible user experience. We however cannot guarantee that your Order will be received and/or accepted. We are not in any way liable to you in such event.

 

3.6 Payment Methods

Customers can carry out payment for their Order on our Online Store by PayPal.

The customer guarantees an-idea.eu that they have all the authorizations required and the required capacity to use the chosen method of payment. Card fraud is illegal and will lead to prosecution in all cases.

By placing an Order in our Online Store you authorize an-idea.eu to process a charge on your credit card for the amount of the total Order price for the goods which you have purchased.

The transactions will be debited from the Client’s credit card only after: (i) the credit card data has been verified; (ii) the authorisation to debit the card has been received from the issuer of the card used by the customer, (iii) the availability of the product has been confirmed, and (iv) no other circumstances calling for the non-acceptance of Order exist.

No debit shall be made at the moment of Order placement, with the exception of the temporary charge necessary to check the credit card’s validity, if any. It is understood that once the Order has been executed, the said temporary charge will be cancelled and replaced just by the amount due by the customer. Moreover, also in case the Order is cancelled, this temporary charge will be cancelled as well.

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery. In the event that, for any reason, it is impossible to debit the due amount, the contract will not be concluded and the Order will be cancelled (non-confirmed).

 

3.7 Prices

The applicable price of a product is that displayed in the Online Store on the date of placing of the Order by the customer. Prices are subject to change. Always check the final price of sale before sending the relevant Order form. All prices in the Online Store are in EUR.

 

3.8 Other Related Costs

VAT

The prices for products dispatched to EU destinations include the value added tax VAT of 22%.

Public charges

The prices for products dispatched to destinations outside EU do not include customs charges for import, any taxes (sales, use tax etc.) and other possible public charges. It is your own responsibility to pay such taxes if your shipping is to be made outside EU. All prices are subject to public charges determined by the authorities, pursuant to the legislation in force from time to time. Please note that the public charges (additional customs, duties, taxes, brokerage charges etc.) may however apply depending on the shipping destination. Please note that we are not responsible for such charges, unless explicitly stated otherwise above.

Bank Fees

Please note that bank wire transfers may require additional bank transfer fees, which cannot be estimated at the time of making a purchase. It is your own responsibility to pay such costs in accordance with the agreement that you have with your bank.

Late payment interest

We only dispatch products once we have received cleared payment. If for some reason there is a debt on your account, we charge legal interest rate and reserve the right to set off any such amount with the payment for new ordered products.

 

3.9 Shipping and Delivery Times

For all purchases we offer worldwide shipping, which includes shipping and handling costs for any Order of any size.

Shipping and handling costs are different for different Countries:

Slovenia3 EUR
EU countries6 EUR
Non-EU countries8 EUR

 

Products shall be delivered to the address indicated by the customer in the placed Order by a courier service.

Products will usually ship within one business week after the day your Order is accepted.

Estimated average delivery time shall be 7 – 28 working days (7 working days for Slovenia, 7-14 working days for EU countries and 14-28 working days for non-EU countries). Expected delivery time is also calculated at Checkout.

Shipping and delivery times may vary depending on the product, its availability, the country of delivery, carrier’s terms and other possible practical factors. Please bear in mind that the stated shipping and delivery times are averages, but not guarantees. In case of holiday rushes, we reserve the right to add a few additional days to the shipping times.

Once you place an Order, you accept the terms and conditions of our carriers. For more information please see carrier’s General Terms and Conditions available at Pošta Slovenije or contact [email protected]

In case of discrepancies between these General Terms and Conditions and carrier’s terms, these General Terms and Conditions shall prevail. When the product has not been delivered within 2 months after the date of acceptance of Order, your sole remedy shall be the right to cancel your Order by sending us e-mail to [email protected] Should you decide to do so, you will be refunded within three (3) business days following the notice of cancellation. If after receiving the refund you have received the ordered product, we shall be entitled to charge you again for the whole value of the Order.

 

  1. RETURN POLICY

4.1 Cancellations Before Dispatch

We grant our customers the opportunity to cancel their Order before shipping. Conversely, once validated, an Order can no longer be modified. The customer has to notify us by [email protected] as quickly as possible after validation of the Order. If the Order has not yet been dispatched, we will register the cancellation of the Order. The customer will then be refunded fully using the same means of payment used for the initial transaction.

We cannot amend PayPal orders without charging an administration fee, which will be up to 10.00 EUR (which go to PayPal Inc.).

If, upon notification by the customer, the goods have already been dispatched, our Return policy applies.

 

4.2 Returns and Exchanges

We hope you will be satisfied with the goods purchased on our Online Store. However, our customers are entitled to cancel their Order and return the products after giving a formal written notice of return within fourteen (14) days withdrawal period following the delivery date of the goods. For all exchanges, returns or refunds you must notify us via [email protected] within the withdrawal period. When no notice is received, we will consider your acceptance of goods as final.

All return shipping costs inherent on returning the products will be covered by the customer. Please do not forget to inform the transportation carrier that the goods you are sending back are a return.

Please deliver the returned products to the following address:

AN idea, Anja Naralocnik

Kolovrat 9

3333 Ljubno ob Savinji

Slovenia

 

We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means the product(s) has not been used, worn, washed or damaged. It still has all the labels & identification tags attached. It should also be returned in its original packaging complete with any accessories sent together with the products.

You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. Please take care that the goods are adequately protected in transit, since you will be liable for damage to them until we receive them at our return address. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or you may be refused a refund. We reserve the right to claim a compensation for possible damage occurring to returned products.

There is no charge to exchange an item for a different size. All size exchanges depend on stock availability. Transportation needs to be arranged, at customer’s expense, by the customer and shipping costs to the customer are covered by us. Please be sure to note clearly on the transportation form that the item is being sent back as an exchange, otherwise additional costs at the customs might incur. We have no control on import taxes and duties. Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed.

Upon acceptance of the products for exchange, we will send an email notification to the customer and the replacement will be processed within seven (7) working days. The item will be shipped upon availability. Please note that exchanges made to destinations outside of the European Union might be subject to the same customs procedures, therefore they might be subject to duty and tax again. To avoid this please do keep all your original import duties and taxes documents in case you might need to prove to customs clearance you already paid all charges. We have no control whatsoever over additional charges in relation to customs clearance and import duties and taxes.

 

4.3 Refunds

Once we receive and approve the returned products to be in the original condition, we will reimburse you all payments received (the value of the returned goods at the time of purchase) within three (3) business days.

We cannot amend PayPal orders without charging an administration fee, which will be up to 10.00 EUR (which go to PayPal Inc.).

In case the returned product is not in the original condition and therefore cannot be resold, we reserve the right to refuse the refund or to claim partial repayment of the price of the product.

Reimbursement shall be carried out through the same means of payment as you used for the initial transaction.

Please note card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Outside the European Union, customs duties, sales taxes and exchange rates are non-refundable through us. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned products.

 

4.4 Damaged or Non-Conforming products

Products are regularly inspected before shipping to ensure they are in perfect condition and they comply with the product description & characteristics stated on our Website & Online Store.

If you receive a damaged product, please inspect the packaging to determine whether it was damaged in transit. If this is the case, please e-mail us within 48 hours. It is important that you keep the packaging in which we sent it to you, and it is helpful if you can send us a photograph and/or video of the damage to the product and the packaging.

Should you consider, upon delivery, that a product is damaged (and was so prior to transit) or does not comply with the provided product description & characteristics, you must immediately, but no later than within 2 (two) months after such finding, notify us via [email protected] Failure to notify us of such finding within 2 (two) months will imply your forfeiture to your right of complaint.

In your notification you should clearly state and describe the damage or non-conformance of the product, your Order number, and provide picture or video of the product if possible. The address for product return is:

AN idea, Anja Naralocnik s.p.
Kolovrat 9
3333 Ljubno ob Savinji
Slovenia

We shall be liable for any damage or lack of compliance which exists at the time when the product was delivered to you. We will examine the returned product carefully and will inform you by e-mail, within a reasonable period of time, as to whether your return was justified or not. In case of a justified return, we will proceed with the partial or full refund or replacement of the product based on your choice. If the damage and non-conformance was not caused by your acts or omissions, we shall replace the product free of charge, unless this is impossible. In such case we will refund the purchase price in full, including the return shipping costs. Refund shall be carried out through the same means of payment you used for the initial transaction.

The rights in this Section will not be applicable if you (or any third party under your control) have caused damage or non-conformity of the product by your actions or omissions.

 

4.5 Restrictions

we reserve the right to reject returns or exchanges that do not comply with the conditions and required procedures stated above. If your request for a return or exchange is not accepted, the product(s) will be shipped back to you at your expense and a refund will not be granted.

For any questions, concerns or inquiries, please email [email protected]

 

Last update – March 2019

passionate

Contact: Anja Naralocnik, founder of Passionate Fempreneur | More about me: www.an-idea.eu | Email: [email protected]

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